1. Scope of This Policy
This policy applies to personal information collected through the Mixt Academy Malaysia website, enquiry forms, tutoring bookings, online lessons, messages and support services.
It explains how we handle information about students, parents, guardians and other users. Different rules may apply where another service or third-party platform has its own privacy terms.
2. Information We Collect
We may collect your name, email address, phone number, student details, subjects, school information, qualification level and other information you provide when contacting us or booking tuition.
We may also collect messages, lesson information, payment references, and technical data, such as your IP address, browser type, and website activity, where applicable.
3. How We Use Your Information
We use personal information to respond to enquiries, arrange tutoring, match students with tutors, manage lessons, process payments, provide progress updates and support your account.
We may also use information to improve our services, prevent misuse, maintain safeguarding records and meet legal or operational requirements that apply to our tutoring activities.
4. Payment Information
Payments may be processed through trusted third-party payment providers. We may receive transaction references, payment status or other information needed to manage your booking, but we do not necessarily receive or store complete card or banking details.
Payment providers may process your information under their own privacy terms and security procedures.
5. Who We Share Information With
We do not sell or rent your personal information. We may share relevant information with tutors, payment providers, technology suppliers or service partners where reasonably necessary to provide tutoring or support.
We will aim to limit information to what is required for the relevant purpose and may require appropriate confidentiality or data-handling obligations.
6. Tutors and Student Information
A tutor may receive information needed to prepare and deliver lessons, such as the student’s name, subject, academic level, syllabus, learning needs and relevant progress information. Tutors should use this information only for tutoring-related purposes.
We may restrict access or take action where information is used inappropriately or outside the agreed service.
7. Lesson Recordings and Communications
Where lessons are recorded, we may use recordings for safeguarding, quality assurance, revision or progress tracking. We may also retain relevant emails, messages or support communications where needed to manage your account or resolve concerns.
Recording and communication practices may vary by service, and we will apply reasonable controls to limit unnecessary access.
8. Cookies and Technical Data
Our website may use cookies and similar technologies to support website functions, remember preferences and understand how visitors use our pages.
You can usually control or disable cookies through your browser or its cookie settings. Some website features may not work correctly if certain cookies are blocked or disabled.
9. How We Protect Your Data
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. We may use access controls, secure service providers and internal procedures where appropriate.
No internet-based service can guarantee absolute security, so we cannot promise personal information will always be completely free from risk.
10. How Long We Keep Information
We may retain personal information for as long as is reasonably necessary to provide services, manage bookings, maintain academic or safeguarding records, resolve disputes, and meet legal, accounting, or operational requirements.
Retention periods may differ depending on the information involved. When information is no longer required, we may delete, anonymise or securely dispose of it.
11. Your Privacy Choices
You may contact us to ask what personal information we hold about you, to request the correction of inaccurate details, or to ask us to update certain information. You may also request deletion or restriction where appropriate.
Some requests may be limited where we must retain information for legal, safeguarding, contractual, payment or legitimate operational reasons.
12. Marketing Communications
We may send service updates or marketing messages where you have agreed to receive them or where otherwise permitted. You can ask us to stop promotional communications at any time by using an unsubscribe option or contacting us.
We may still send essential booking, payment, safeguarding or account messages needed to provide the service.
13. Links to Other Websites
Our website may contain links to third-party websites, tools or services. We do not control how those external providers collect, use or protect personal information. Their privacy practices may differ from ours.
Review the privacy policy of any external service before providing personal information or relying on its security practices.
14. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, technology, legal requirements or data-handling practices.
The latest version will be published on this page. Where a change is significant, we may provide additional notice. Continued use of our services may be subject to the updated policy.